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Frequently asked questions

Everything you need to know about our debt collection process. Don't see your question? Call 321-710-3530.

How long does the collection process take?+
Every case is different, but most accounts are resolved within 2 weeks to 60 days. Simpler cases with cooperative debtors can settle quickly, while accounts involving skip tracing, legal escalation, or international debtors may take longer. We work aggressively from day one.
What percentage do you take?+
Our contingency rate is determined case by case and depends on two factors: the size of the debt and how long it has been unpaid. Larger, more recent debts typically carry a lower percentage; older or smaller balances may carry a higher rate. A specialist reviews your case and gives you the full breakdown before any commitment.
What types of debt do you collect?+
Any type: commercial, consumer, medical, legal judgments, NSF returned checks, international debts, and more. One unpaid invoice or hundreds of accounts, we have the tools and experience to recover what you're owed in any industry.
Is there any upfront cost to get started?+
For standard collection cases, none. We only earn a fee when we recover funds on your behalf. Certain cases requiring litigation or special handling may involve a separate discussion, and you will always be informed before any charges are incurred.
Do you collect debts internationally?+
Yes, domestically and internationally. Our multilingual team and global network of attorneys and partners pursue debtors across borders. Wherever your debtor is, we have the resources to pursue your claim.
What happens if you can't collect?+
You owe us absolutely nothing. Our contingency model means we only get paid when you get paid. If recovery is determined to be unlikely after a thorough investigation, we recommend closing the file at no cost to you.

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